You’re offline. This is a read only version of the page.
CFL Flooring CLAIMS POLICY
General notes:
1. No labor cost will be covered for material installed (or having to be removed) with a visible defect.
2. No material or labor cost will be covered for installed material damaged by accidents, abuse, misuse, or the use of strong chemicals, scratches, marks, stains, and other damage caused by exposure to “abrasives” such as pebbles, grit, sand, high heeled shoes, furniture, etc.; Indentations. For a full list please refer to our product warranty.
3. In case of a manufacturing defect, CFL Flooring will at its own discretion either provide replacement material or financial compensation.
4. Samples must have a claim label attached. CFL cannot be responsible for lost samples returned without a claim label attached.
5. Damaged samples cannot be tested. Triple-protect samples before shipping as they can be heavy; delivery drivers tend to drop and throw packages. Corner guards, bubble wrap, and extra packaging should be used. Products shipped without protection or product return forms will be rejected.
6. CFL Flooring stands behind the applicable industry standards for wood, resilient and laminate flooring. Any material under discussion will be analyzed against these standards.
Main standards: NALFA; EN13329; ASTMF1700; ASTMF3261; ISO10582; EN16511.
7. Claims MUST be accompanied by a final and complete claim value INCLUDING LABOR BILL. After filing the claim, this claim value cannot be altered. Each claim will be handled on a case-by-case basis.
8. Installed flooring will be inspected according to the applicable installation instructions and product warranty. Claims on material removed before claim submission will be rejected.
9. CFL reserves the right to claim costs for the delivery, inspections, and testing of the product that proves to be qualified but was poorly installed.
10. CFL Techsupport team will respond to the claim request within 4 working days. The response will be in the form of acknowledgment of receipt or a request for further information.
Guidelines on required evidence:
Please provide this completed “Claim form” to CFL Flooring with all details and sufficient visual evidence regarding the claim.
Videos:
§ Should be with good resolution, not blurry.
§ Non-Installed Job Claims: show sufficient evidence (min. 5 examples) of the claimed issue representing the quantity of the inspected material.
§ Installed Job Claims: show the full installation representing the claimed issue and claimed installed area as well as sufficient close-ups (for example at least 5 places showing the claimed issue and pictures of the entire scope of the project room by room).
Photographic evidence:
§ Should be with good resolution, not blurry.
§ Non-Installed Job Claims: show sufficient evidence (min. 5 examples) of the claimed issue representing the quantity of the inspected material.
§ Installed Job Claims: show the full installation representing the claimed issue and claimed installed area as well as sufficient close-ups (for example at least 10 places showing the claimed issue and pictures of the entire scope of the project room by room).
§ Should be with good resolution and in focus (not smaller than 600 KB).
§ Show full installation images room by room representing the claimed issue and claimed installed area, as well as sufficient close-ups (for example at least 10 photos showing the claimed issue and 10 Photos of the room scenes).
Documentation:
· Include pre-installation moisture testing documentation on concrete substrates.
· Include documentation of moisture barrier on concrete substrates.
· Include photos of expansion space measurements on the whole installation perimeter and next to fixed and heavy objects.
Please see the following filling instructions
Claim Field Filling Description
Ref. number on the back of the board
Please find this information on the back of the plank.
Manufacturer invoice No. / batch and date codes
Please find this information on the short side box label.
Subfloor type information
Note: Please provide pictures of the subfloor prior to installation IF available.
Expansion space / gap size (mm / inch)
Note: Please provide expansion gap photos on the whole installation perimeter and next to fixed and heavy objects (kitchen cabinets / islands).
Samples quantity provided
Note:
Sheen issue: 4 different glosses - 2 planks per gloss
Click issue: 10 planks - not damaged, not installed from the same batch
Dimension issue: at least 3 planks from attic stock
Other issues: please contact your distributor/retailer for more information
Copyright © 2024 CFL Holding Limited.
